> ## Documentation Index
> Fetch the complete documentation index at: https://docs-accounts.mubarokah.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> This guide reflects the features available as of June 2025. Features and layouts may change as the system is updated. Always refer to the official website for the latest information.

## 🎯 Overview

**Mubarokah ID** is a centralized digital identity platform that allows you to access the entire ecosystem of **PT Mubarokah Digital Nusantara** using a **single account**.

### Key Benefits

* **Convenience:** One login for all services
* **Security:** OAuth 2.0, 2FA, and real-time activity monitoring
* **Performance:** Fast access across devices, load balancing, and **99.9% uptime**

### Integrated Services

* 🤖 **Muna Assistant** – 24/7 AI-powered chatbot for customer support
* 📱 **WhatsApp Business API** – automated communication platform
* 🛒 **Reseller Platform** – dropshipping and reseller management system
* 🎯 **AI Business Suite** – AI-driven business automation
* 💻 **Web Development Services** – professional web and app development
* 📈 **Digital Marketing** – integrated online marketing strategies

***

## 🚀 Getting Started

### 📝 Create a New Account

1. **Open the registration page** Visit [**accounts.mubarokah.com**](http://accounts.mubarokah.com) and click **Sign Up**.
2. **Fill in your details** Full Name, Active Email, WhatsApp Number (+62), Password (min. 8 characters), Confirm Password.
3. **Choose a verification method** **Recommended:** **Email verification** (more secure). Alternatively, use **WhatsApp**.
4. **Complete verification & log in** Follow the verification instructions → return to login → enter your credentials → click **Sign In**.

> **Password Strength Example** 🔴 Weak: `mubarokah` • 🟡 Medium: `mubarokah123` • 🟢 Strong: `Mubarokah123!`

***

## 🔐 Two-Factor Authentication (2FA)

> 💡 **Why 2FA matters:** It protects against password theft, blocks unauthorized access, and reduces hacking risk by over 99%.

**Setup via Authenticator App (Recommended):**

1. **Download an authenticator app:** Google Authenticator, Authy, or Microsoft Authenticator.
2. **Open Security Settings:** Dashboard → Profile → Security → **Setup 2FA**.
3. **Scan the QR code** or manually enter the secret key in your app.
4. **Verify:** Enter the 6-digit code → click **Activate**.
5. **Save your recovery codes:** Download/print all 8 and store them safely offline.

**Alternative (2FA via Email):** Select **Email** in 2FA setup → enter the 6-digit code sent to your inbox → **Activate** → save your recovery codes.

> ⚠️ **Disabling 2FA reduces account security.** Only do so if absolutely necessary.

***

## 👤 Managing Your Profile & Account

**Access:** Dashboard → Profile → **Edit Profile**

* Update your **Full Name**, **Username**, **Email**, and **WhatsApp Number**
* Complete additional info: **Bio**, **Birthplace/Date (DD/MM/YYYY)**, **Gender**, **Address**
* Click **Update Profile**

**Change Password:** Profile → Security → **Password Security** **Reset (Forgot Password):** click **Forgot Password?** (link valid for **1 hour**)

**Delete Account (Permanent):** Profile → **Danger Zone** → **Delete My Account** → confirm with password.

***

## 🔗 Connected Applications

**How to Access:**

* From the **Mubarokah ID Dashboard** → select the desired app → auto-redirected via SSO.
* Or from the app’s website → click **Login with Mubarokah ID**.

**Authorization & Permissions (Example):**

* Basic Profile (name, email, photo)
* Contact Information (email, phone number)
* Application-specific data (*scope*)

**Revoke Application Access:** Dashboard → **Manage Sessions** → **Connected Apps** → select app → click **Revoke Access**.

***

## 💻 Security & Sessions

**View Active Sessions:** Dashboard → **Manage Sessions** → **Active Devices** Displays device type, browser, IP location, last activity, and login time.

* **End a specific session:** Click **End Session**.
* **Log out all other devices:** Click **End All Other Sessions** (requires password).

> 🔎 **Tip:** Review active devices regularly to detect suspicious logins early.

***

## 🛠️ Common Troubleshooting

**Login Issues**

* Verify your email and password (check **Caps Lock**)
* Confirm account verification status
* Use **Forgot Password** to reset

**2FA Problems**

* Sync device time (Android/iOS)
* Re-setup the authenticator app
* Use a **Recovery Code** if you’ve lost access

**Email Issues**

* Check **Inbox/Spam/Promotions/Social** folders
* Whitelist `@mubarokah.com`
* Use **Resend Verification** (max. 3 times per 24h)

**App Access Issues**

* Ensure app permissions (*scopes*) are correct
* Re-authorize, clear cache, or revoke/reconnect access
* Confirm your account’s role (User/Admin); expired sessions may cause denial

***

## 🔒 Security Best Practices

**Strong Passwords**

* At least **12 characters** with uppercase, lowercase, numbers, and symbols
* Avoid personal data and common patterns (`qwerty123`)

**Recommended Password Managers**

* Bitwarden • 1Password • LastPass

**Preferred 2FA Methods**

1. **Hardware Key (YubiKey)**
2. **Authenticator App**
3. **Email**
4. **SMS** *(not recommended)*

**Monitoring Tips**

* Enable alerts for: new device login, password/2FA changes, recovery code usage
* Review **Connected Apps** monthly & **Active Sessions** weekly

**Device & Network Security**

* PC: screen lock, auto-lock, OS updates, real-time antivirus, firewall
* Mobile: strong PIN/biometric, auto-update, Find My Device, app permission control
* Network: WPA3 Wi-Fi, disable WPS, router firmware updates, use **VPN** on public Wi-Fi

***

## 📞 Support & Assistance

**Live Chat:** mubarokah.id (Mon–Fri, 09:00–17:00 WIB) **Email:** [hey@mubarokah.com](mailto:hey@mubarokah.com) **WhatsApp:** +62-811-1433-52 **Knowledge Base:** [docs-accounts.mubarokah.com](https://docs-accounts.mubarokah.com)

**Provide these details when contacting support:**

* Account email and detailed issue description
* Steps you’ve already tried
* Screenshot of the error (if any)
* Device and browser details
* Date/time of occurrence, affected service URL, User/Token ID (if available)

***

## 🔄 Maintenance & Updates

* **Scheduled Maintenance:** Sundays, 02:00–04:00 WIB (every 2nd week of the month)
* **Notifications:** Sent 48 hours in advance
* **Release Cycles:** Major (quarterly) • Minor (monthly) • Bugfix (weekly) • Security patch (as needed)

***

## ✅ Security Checklist

* Strong password (≥ 12 characters, mixed types)
* 2FA enabled (Authenticator or Hardware key)
* Recovery codes stored offline
* Connected apps reviewed regularly
* Security notifications enabled

***

## 📈 Roadmap 2024–2025

* ✅ Q3 2024: Mobile App
* 🔄 Q4 2024: External SSO
* 🤖 Q1 2025: AI Security Insights
* 🌐 Q2 2025: Multi-language Support
* 📊 Q3 2025: Advanced Analytics Dashboard

***

**Version:** 2.0 Comprehensive **Last Updated:** October 12, 2025 **Author:** Mubarokah ID Documentation Team **Contact:** [hey@mubarokah.com](mailto:hey@mubarokah.com)

> 🛡️ **Note:** This guide will be continuously updated. For the latest version, visit **docs.mubarokah.id** or **accounts.mubarokah.com**.